Do you have any question?

General questions

Do you offer discounts for large groups?

Of course! Email us for all the details, you will love it.

Do I need a driver’s license, ID or credit card to rent a bike?

Yes, all our services require some kind of valid ID.

Do I need to make a reservation?

Yes, at least 24 h in advance and subject to availability. You can always try your luck, walk in and check for availability.

Do I need to pay Online for my reservation?

Yes, we do not keep bikes available  if they are not paid online. Cash payments are only accepted for walk-in customers.

I reserved but i can’t make it. What on earth shall i do now?

No worries! For guided tours you can reschedule or cancel 24 hours in advance and you’ll get a complete refund. If you cancel in less tan 24 h before your scheduled reservation, a 50% of the reservation will be charged.

Security recommendations

Are helmets required by law?

Yes and no. They are obliged until the age of 16. We have them for adults too if you want, feel free to bring your own helmet if you like.

Can I ride on the pavement?

No, you can’t, unless they are wider than 5 meter. There is an extended bike lane network in Barcelona that can get you (almost) anywhere. If not, take the road and maintain on the right side of the street. Traffic is OK in Barcelona, it is very cycle friendly town.

Should I lock my bike?

Yes please, this is extremely important. As a matter of fact, always (this is ALWAYS!) lock the bike (take the frame) to a bike rack. You will find a lot around the city. Never, ever, ever leave your bike unattended and without locking it.

What happens if my bike gets stolen?

First thing to do is to report it to the police. Contact us as well, we can inform you with the type of bike etc., the police will want to know. We offer an insurance for bike theft. In case you took this, you will be charged 100 euros for the lost of the bike. Without the insurance, we charge 450 euros.

What happens if I have an accident?

We highly recommend that all renters contract their own travel or personal insurance. Pedal Bike Rental is not responsible for any type of accident as described in the rental agreement and rental waiver. If an accident does occur, stay calm and call 112 if you require medical attention. Call us too, we will do anything we can to help you.

Get some recommendations

What is the best way to get to you?

We are located in c. Camí Antic de Valencia 2. This is near Rambla Poblenou. Walk up to Rambla Poblenou number 106 and you will see our door already. If you plan to come by metro, take the yellow line (L4), we are just in between M. Llacuna and M. Poblenou.

What happens if it rains?

It doesn’t rain very often in Barcelona. In case of tours, we will provide you a raincoat. In case of heavy rain, we will contact you in advance and propose rescheduling.

What should I do if somethings happens to the bike, i.e. I have a flat tire?

Bike tires don’t like glass or jumping on/off the pavements, but it can always happen so be ware of that. If you have a flat tire, first call us and we will find a solution. If you need to repair it in a workshop/bikeshop, we will cover until 10 euros of the reparation. Pay for it and show us the ticket later, we will pay you back. You can take your bike with you in the Metro or Tram too and bring it back.

Questions about guided tours

Where do your tours start?

All our tours start and finish at our shop in c. Cami Antic de Valencia 2. We are located on a privileged place, in a non traffic street. Handy for you, and also convenient for us!

How many people are in a guided city tour?

The traffic rules says that a guided city bike tour shouldn’t have more than 15 persons at the same time. So there you get it, 15!

At what time should I arrive for my guided tour?

Ideally, we recommend that you arrive 20 minutes before your scheduled tour.

About our services

Do you have child seats and how much do you charge for this?

Yes, we have it. Our child seats in the back of the bike have a safety limit of 22kg. We don’t charge for the child seat. You can add a child seat to your booking.

Do you have eBikes, tandems and tricycle?

No, sorry, we don’t have tandems, tricyle and E-Moutain Bikes.

Any question else?


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